Last updated: April 29, 2025
Thank you for shopping at Bundles Bay.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased from us.
Interpretation and Definitions
Interpretation
The words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Bundles Bay.
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by you to purchase Goods from us.
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Service refers to the Website.
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Website refers to Bundles Bay, accessible from https://bundlesbay.com/
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You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 7 days without giving any reason.
The deadline for cancelling an order is 7 days from the date on which you received the goods or when a third party you appointed (who is not the carrier) takes possession of the delivered product.
To exercise your right of cancellation, you must inform us of your decision by a clear statement. You can notify us by:
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Email: support@bundlesbay.com
We will reimburse you no later than 14 days from the day we receive the returned goods. The reimbursement will be made using the same payment method you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
For the goods to be eligible for a return, please ensure that:
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The goods were purchased in the last 7 days
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The goods are in their original packaging
The following goods cannot be returned:
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Goods made to your specifications or clearly personalized
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Goods which by nature cannot be returned, deteriorate quickly, or have expired
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Goods that are not suitable for return due to hygiene or health protection and were unsealed after delivery
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Goods that, after delivery, are inseparably mixed with other items
We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.
Only regular priced goods may be refunded. Sale items unfortunately cannot be refunded. This exclusion may not apply to you if disallowed by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Returns should be sent to the following address:
Email: support@bundlesbay.com
We are not responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable mail service. No refund can be issued without actual receipt of the goods or proof of return delivery.
Gifts
If the goods were marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a gift certificate will be emailed to you.
If the goods weren’t marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
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Email: support@bundlesbay.com
